Terms of Service

Last updated 2 August 2026

These terms apply when you book a cleaning service from Blueseven Cleaning Services. Booking a clean means you accept them.

1. Bookings and pricing

Prices quoted at booking are based on the information you provide about your home. If the property is substantially larger or in materially worse condition than described, we will contact you before starting and agree a revised price — we never change the price without your approval.

2. Payment

Your card is authorised when you book and charged once the clean is complete. All prices are in Canadian dollars and exclude HST, which is shown separately. Payment is processed by our third-party processor; we do not store card numbers.

3. Cancellation and rescheduling

You may cancel or reschedule free of charge up to 24 hours before your appointment. Within 24 hours, a $50 late-cancellation fee applies. If our cleaner cannot access the property at the scheduled time and we cannot reach you within 30 minutes, the visit is treated as a late cancellation.

4. Access and safety

You are responsible for providing safe access to the property and for disclosing hazards, pets, security systems and any areas you'd like us to avoid. Our cleaners may decline to work in conditions that are unsafe, including biohazards, pest infestations and unsecured aggressive animals.

5. Our guarantee

If you are not satisfied, notify us within 24 hours of the clean and we will return to re-clean the affected areas at no charge. The guarantee covers re-cleaning; it is not a refund of the original service fee.

6. Damage and liability

We carry $2,000,000 general liability insurance. Report any damage within 48 hours of the clean so we can investigate and, where we are responsible, repair or replace the item. We are not liable for pre-existing damage, wear from normal cleaning of aged or unstable surfaces, or items that were not disclosed as fragile.

7. What we don't clean

Our cleaners do not handle mould remediation, biohazards, pest waste, exterior windows above ground level, or heavy furniture moving. We may decline items requiring specialist restoration.

8. Non-solicitation

Our cleaners are employees we train, vet and insure. Please do not hire them privately during your service with us or within twelve months of it ending.

9. Changes to these terms

We may update these terms from time to time. The version in force is the one published here on the date you book. These terms are governed by the laws of the Province of Ontario.

10. Contact

Questions about these terms: info@bluesevencleaning.com or +1 (647) 553-4213.